Reference

8ii Terms & Conditions for Your Account

8ii Terms & Conditions explain how your account, wallet checks and lobby access work before you open an account.

Account stepsWallet checksLocal-law accessPolicy contact
8ii 8ii Terms & Conditions for Your Account
POLICY ASSISTANCE

Get Help With Account Terms

A clear contact path helps when a clause affects your login, wallet status or account request. We handle questions about Terms & Conditions through the support route shown on 8ii, so include your account details and the wording you are asking about. If you are in Medan or elsewhere in Indonesia, the same policy path applies, subject to local access rules.

Team online

Account wording

Send the section name and your account email through our support channel. We can explain how a registration, verification or closure clause applies without changing the written Terms & Conditions.

Wallet status

For DANA, OVO, GoPay, QRIS or bank transfer questions, include the payment reference and status shown in your account. We use those details to route the policy query correctly.

Access question

If a lobby or account route is unavailable, tell us your device path and location. We will confirm whether access depends on local law or a specific account requirement.

ACCOUNT SAFEGUARDS

How We Handle Your Account Data

Your account details are handled alongside the Terms & Conditions so we can apply verification, security and payment rules consistently.

Data handling

We use the account details you submit to manage access, verification and policy requests. Check every name, phone detail and wallet reference before sending it, because inaccurate data can delay an account decision.

Cookie choices

Cookies may support login continuity and account settings on your device. Your browser controls cookie removal, while removing required cookies can affect the way the Terms & Conditions page or account route loads.

Login security

Keep your password and verification details private, and sign out on shared devices. If you suspect account access was not yours, contact support through the listed route before making another wallet request.

Record retention

We retain account and policy records only as needed for account administration, security checks, dispute handling and applicable legal duties. A closure request does not always remove records immediately.

Change requests

Ask us to correct an account detail by naming the field that is wrong and supplying the account reference. We may request verification before changing personal or wallet-linked information.

Policy contact

For a question about these Terms & Conditions, quote the relevant heading and explain the outcome you need. This gives our support team a precise route for a policy response.

Questions About 8ii Terms & Conditions

These answers cover the account and policy questions we expect you to ask before opening an account. They explain where the Terms & Conditions apply, how payment references fit into the rules, what happens when data needs correction and how to ask for a clarification. Read the full wording before continuing where local law permits.

They cover account creation, login, verification, wallet references, lobby access, policy changes, account closure and support requests. They apply to your use of 8ii where local law permits.

Yes. They explain how payment references and account checks relate to DANA, QRIS, OVO, GoPay, bank transfer and virtual account routes. Each payment route still follows its displayed status.

Access depends on local law and the account checks shown for your location. If a route is unavailable, contact support with your device path so we can explain the applicable condition.

Contact support with your account reference, the field requiring correction and the accurate replacement detail. We may ask you to complete verification before changing personal or wallet-linked information.

Cookies can help maintain login continuity and remember account settings. Your browser manages removal, but deleting required cookies may affect page loading or the account route.

Yes. Quote the heading or sentence, describe your account situation and send the request through our support channel. We can clarify how the written clause applies to your request.

We post revised wording when services, law or security procedures change. Read the new version before continuing; if the change affects your account, contact us for clarification first.