Reference

8ii Privacy Policy For Your Account

8ii Privacy Policy explains what we collect when you create an account, sign in from a phone, or use DANA, OVO, GoPay and QRIS.

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8ii 8ii Privacy Policy For Your Account
CONTACT PATH

Wallet Status Questions Reach Our Policy Team

A clear contact path helps when a privacy question sits beside a payment receipt or login issue. Start from the support contact route displayed in your 8ii account area and include your account identifier, device type and the DANA, OVO, GoPay or QRIS reference involved. We use those details to locate the relevant record without asking you to send a wallet password.

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Account access

If you cannot reach your account settings, tell us the sign-in email or phone detail and device path you used. We can explain which data is needed to confirm account ownership before discussing records.

Payment reference

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, attach the receipt reference rather than wallet credentials. We use the transaction status to locate the matching privacy record.

Data request

Ask for a copy, correction or removal review through the account support route. Include the specific field or record, and we will explain the next step under the law applying to your access.

DATA PRACTICES

How 8ii Protects Account And Device Data

We separate account, payment-reference and device records so each serves a defined operational purpose. Your account step begins with the details needed for access, while cookies support sign-in continuity and security checks.

Account details

We use the contact details you submit to create and secure account access. Before discussing private records, we may ask you to confirm an account step so another person cannot obtain your data.

Device signals

Browser type, device details and sign-in events help us spot unusual access. A phone path from login to the lobby can therefore create technical records linked to your account session.

Cookie controls

Cookies can keep sign-in continuity, remember language settings and support security checks. You can manage browser cookie settings, although changing them may affect account access and session continuity.

Wallet records

We keep payment references and status outcomes for DANA, OVO, GoPay, QRIS and bank rails. These records help match a receipt to your account without storing your wallet password.

Retention period

Records remain available only as long as needed for account operation, security, payment reconciliation, dispute handling or legal duties. The applicable period can depend on the record and local law.

Change requests

To request access, correction or removal, contact us through the account support route with the exact field or record concerned. We will confirm identity and explain any lawful reason a record must remain.

Privacy Policy Answers For 8ii Accounts

These Privacy Policy answers address the practical questions that arise before account access: what we collect, how wallet references are handled, how cookies affect a phone session and how to request a change. If your situation is not covered, use the support path shown inside your account.

It covers account details, verification records, device and browser signals, cookies, payment references and support messages connected with your 8ii account, subject to local law and the access conditions that apply.

No. We use transaction references and status details to match DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. Your wallet password should remain with the payment service.

Device type, browser details and sign-in events help us maintain account security and investigate unusual access. The records can connect a phone login to the account session that created it.

Cookies can maintain a sign-in session, remember language settings and support security checks. You can adjust them in your browser, but some account steps may not work correctly afterward.

Yes. Contact us through the account support route, identify the specific record or field, and complete the ownership check we request. We will explain the available action under the applicable local law.

We retain payment references for account operation, receipt matching, dispute handling, security and legal duties. The period varies by record and jurisdiction, including whether access depends on local law.

You can request removal through support and name the records concerned. We will assess the request, confirm account ownership and explain if a legal, security or payment duty requires continued retention.

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